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Help Category: My Account Information

What is my username and password?

If you have forgotten your username or password, you can retrieve your information by going to the “Log In” button in the top right-hand corner of the website.

For a forgotten password: At the bottom of the new white box that pop-us up and below the password box, you’ll see a link that asks “Forgot Password?” Click here and a new page will appear. You will be prompted to provide the email address that you used when you placed your order. An email will then be sent to that address with password reset instructions.

For a forgotten email address: At the bottom of the new white box that pop-us up, you’ll see a link that says “I have forgotten my username”. Click here and a new page will appear. You will be prompted to provide the email address that you used when you placed your order. An email will then be sent to that address with your current username and password.


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How can I make a payment?

Please feel free to give Customer Service a call to make any payments over the phone or get the information you need to send a check through the mail. You can reach Customer Service at 1-844-370-6635 during their business hours: 9:00 AM to 5:00 PM Eastern Time Monday through Friday.


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How to update my mailing or email address?

You can change your contact information by going to [afaccount title=”“My Account.””] Under “My Mailing and Email Addresses,” you will see your primary contact information listed. To make changes, please click “Edit This Address.” When you look further below, you will see you have the ability to update your email address for each publication individually.


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How can I update my contact information?

You can change your contact information by going to [afaccount title=”“My Account.””] Under [afaccount link=”address” title=”“My Mailing and Email Addresses,””] you will see your primary contact information listed. To make changes, please click “Edit This Address.” When you look further below, you will see you have the ability to update your email address for each publication individually.


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